Return Policy
Last updated: 6 August 2026
Introduction
At ZALDIVA, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return Policy.
We offer free returns on all eligible orders.
Return Period
If you are a Consumer, you have the right to request a return within 14 days after receiving your order, without giving any reason, in accordance with applicable consumer protection laws.
To qualify for a return, your return request must be registered within this 14-day period.
How to Start a Return?
You can register a return request by:
- logging into your customer account; or
- visiting the Order Status page on our Website.
If you are unable to register your return request through either of these methods, you may contact us at amor@zaldiva.eu.
Returns sent without first registering a return request will not be accepted.
Return Conditions
To be eligible for a return, the Product must:
- only have been tried on as you would in a physical store;
- be unwashed;
- be undamaged;
- be free from perfume, deodorant, makeup, smoke and other signs of use;
- have the original hygiene sticker attached;
- have the original one-time anti-counterfeiting tag attached;
- include all accessories;
- and include proof of purchase.
Products that do not meet these conditions may be refused or may only qualify for a partial refund where permitted by applicable law.
Return Shipping Costs
Return shipping is free of charge for all approved returns.
If a return is rejected because it does not meet the conditions set out in this Return Policy, the Product may be returned to the Customer at the Customer's expense.
Return Address
Returns should only be sent after you have registered your return request and received the return instructions from ZALDIVA.
Once you have received the return instructions, please complete the ZALDIVA Return Form and include it inside your return package before shipping it to the return address below.
Return Form:
https://cdn.shopify.com/s/files/1/1035/2194/3892/files/Return_Form_ZALDIVA.pdf?v=1786031460
Approved returns must be sent to:
For ZALDIVA
R.E.D. Services
Rendementsweg 20 A
3641 SL Mijdrecht
The Netherlands
Inspection of Returns
All returned Products are inspected by R.E.D. Services on behalf of ZALDIVA.
Once the inspection has been completed, we will notify you whether your return has been approved.
Approval of a return is subject to compliance with the conditions described in this Return Policy.
Defective or Incorrect Products
Please inspect your order upon delivery.
If you receive a defective, damaged or incorrect Product, please contact us as soon as possible, preferably within 14 days after delivery.
Where possible, please include photographs clearly showing the issue.
If your claim is approved, ZALDIVA will provide an appropriate solution in accordance with applicable law, such as a replacement, exchange or refund.
Exchanges
If you wish to exchange a Product, please register a return request through your customer account or the Order Status page.
Once your returned Product has been received and approved, we will process the exchange where possible.
If an exchange is not available, a refund will be issued in accordance with this Return Policy.
Refunds
Once your returned Product has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed using the original payment method within 14 Business Days after approval.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 15 Business Days have passed since your refund was approved and you have not yet received it, please contact us at amor@zaldiva.eu.
Contact
ZALDIVA
Torenlaan 5
1402 AT Bussum
North Holland
The Netherlands
Email: amor@zaldiva.eu