Return Policy
Last updated: 27 July 2026
At ZALDIVA, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return Policy.
We offer free returns on all eligible orders.
Return Period
If you are a Consumer, you have the right to request a return within 14 days after receiving your order, without giving any reason, in accordance with applicable consumer protection laws.
To qualify for a return, your return request must be submitted within this 14-day period.
How to Start a Return
You can request a return by:
- logging into your customer account, or
- visiting the Order Status page on our Website.
If you are unable to submit your return request through either of these methods, you may contact us at:
Returns sent without first submitting a return request will not be accepted.
Return Conditions
To be eligible for a return, the Product must meet all of the following conditions:
- the Product has only been tried on as you would in a physical store;
- the Product is unwashed;
- the Product is undamaged;
- the Product is free from perfume, deodorant, makeup, smoke and other signs of use;
- the original hygiene sticker remains attached;
- the original one-time anti-counterfeiting tag remains attached;
- all accessories are included;
- proof of purchase is provided.
Products that do not meet these conditions may be refused or may only qualify for a partial refund where permitted by applicable law.
Return Shipping Costs
Return shipping is free of charge for all approved returns.
If a return is rejected because it does not meet the conditions set out in this Return Policy, the Product may be returned to the Customer at the Customer's expense.
Return Address
Returns should only be sent after your return request has been approved.
Approved returns must be sent to:
For ZALDIVA
R.E.D. Services
Rendementsweg 20 A
3641 SL Mijdrecht
The Netherlands
Inspection of Returns
All returned Products are inspected by R.E.D. Services on behalf of ZALDIVA.
Once the inspection has been completed, we will inform you whether your return has been approved.
Approval of a return is subject to compliance with the conditions described in this Return Policy.
Defective or Incorrect Products
Please inspect your order upon delivery.
If you receive a defective, damaged or incorrect Product, please contact us as soon as possible, preferably within 14 days after delivery.
Where possible, please include photographs clearly showing the issue so that we can assess the situation promptly.
If your claim is approved, ZALDIVA will provide an appropriate solution in accordance with applicable law, such as a replacement, exchange or refund.
Exchanges
If you wish to exchange a Product, please submit a return request through your customer account or the Order Status page.
Once your return has been approved, we will process the exchange where possible.
If an exchange is not available, a refund will be issued in accordance with this Return Policy.
Refunds
Once your returned Product has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed using the original payment method within 10 Business Days after approval.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 15 Business Days have passed since your refund was approved and you have not yet received it, please contact us at amor@zaldiva.eu.
Contact
If you have any questions about this Return Policy, please contact us.
ZALDIVA
Torenlaan 5
1402 AT Bussum
North Holland
The Netherlands
Email:
amor@zaldiva.eu